Shipping & Returns
As soon as often has received a receipt of your transaction we will process the order in the shortest time possible.
Delivery to countries outside the EU may be subject to local import taxes, which are your responsibility. If so, the shipping company may contact you once your Items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation and/or stock availability.
EUROPE: 3-4 working days
REST OF THE WORLD: 3-10 working days
Additional Shipping info
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note - we cannot undervalue orders, or mark them as a gift.
EUROPE: 20 EUR
UNITED STATES & CANADA: 30 EUR
REST OF THE WORLD: 50 EUR
We offer free delivery on all orders above 350 EUR - Please use option at checkout when applicable.
Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you an exchange or gift vouchers within 14 days of you receiving the item. We do not accept refunds. Items must be sent in original condition, unworn, unwashed and via recorded delivery. We do not accept returns from overseas purchases.
Unfortunately, we can not refund any taxes, duties, charges or the return and shipping fee. Exchanges will also be set at the price you paid not the price in the currency concerned at the date of exchange.
Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability.
Should you be interested in a different style, please return your item/s to us and simply purchase the new piece separately at www.often.world